I remember well my first impressions of Sylvia because I was impressed with her ability to lead a diverse group through initial steps of learning. Her mastery surrounding DISC (personality assessment tool) and her knowledge on how to better connect to customers will definitely further sales for any client regardless of industry. In my time with her, I picked up on her creative methods that went well beyond the basic CAPEX/OPEX cost analysis... she also knew how to calculate total cost of ownership adding that into a purchase equation. This method allowed her to reduce cost for her clients hospitals while generating more revenue. It is evident that Sylvia understands how to increase/enhance interpersonal communications at the same time that she identifies leadership issues which are costing companies through lost profitability. I watched her answer questions in a room mixed with various C-Level executives and then instantly shift to working level initiatives addressing the heavy lifters who would then need to execute these strategies. She is bi-lingual on several bases! Sylvia possesses, and freely shares, many strategies that elevate leadership at all levels of an organization and has a gift for developing communication skills (removing barriers if needed). This new environment then becomes collaborative which ultimately results in massive profit and growth.